Estate Cleaning Service

We provide a cleaning service Monday to Friday 6.00am to 2.00pm and Saturday 9.00am to 2.00pm

We provide a minimum cleaning service on bank holidays, and resume normal daily cleaning schedules after the bank holiday breaks

We aim to provide our residents with a consistent safe, clean and tidy environment, at all times, Our cleaning staff wear uniforms and are responsible for the general cleanliness of the estate. They have schedules of work to complete every day such as sweeping and mopping corridors, litter picking and dealing with bulk and domestic refuse.

Whilst we aim to maintain cleaning standards within communal areas to their best possible condition, we ask residents and visitors to support us in this aim and abide by their tenancy agreement which states:

‘You and everyone who lives with you must help make sure that any communal areas are kept clean, tidy and clear of any obstruction’

Your responsibilities as a resident

Ensure that all rubbish is disposed of down communal chutes or bin stores and not left on landings/pathways.

Dispose of litter responsibly

Treat all communal areas with respect and report anti-social behaviour

Do not smoke in any communal areas

If you intend to dispose of bulky items please ensure that you put your bulky items outside of your block before 12 noon Monday – Friday where our cleaning staff can take it to storage areas, please do not put bulky items out on a Saturday or Sunday.

If you need assistance our cleaning staff are here to help you, call the TMO office on 0207 684 6873 and we will arrange assistance for you

Estate Cleaning Services

The range of cleaning and tasks which should be undertaken are detailed within the cleaning schedule which are displayed within the main entrance of the block or you can obtain a cleaning schedule from the TMO office.

We will:

Sweep and mop the ground floor entrances and lifts every working day.

Sweep and mop stairs and landings, twice a week and wipe down handrails every week.

Remove litter from entrances, stairwells and lifts every working day.

Wipe down doors in communal areas and paint work to remove grime and dirt weekly.

Remove racist or abusive graffiti/fly posting within one working day; and remove other graffiti/fly posting within 5 working days of being identified

Remove bodily waste and drug litter within 1 working hour of being identified

Pick up litter to outside areas of the block daily including play areas

Remove bulk refuse from bin stores, every working day

Outside of operational hours, residents can report cleaning issues, which pose a potential risk to the health & safety of residents and visitors, either by submitting our enquiry form or by contacting your TMO housing manager on 07432134581

To ensure that we are meeting our obligations within the cleaning service standard we carry out block inspections on a monthly basis

If a specific site fails to meet our service standard we will highlight the cleaning elements that need more attention and endeavour to put steps in place to address any key concerns where possible.