You can report a TMO repair by calling the TMO office on 0207 684 6873 or by submitting our online repairs form below:
What type of repairs are Cranston TMO responsible for?
Cranston TMO will be responsible for:-
Day to day responsive repairs to resident’s homes
Plumbing
Carpentry
Electrical repairs
Glazing
Plastering
Emergency repairs (during Normal working hours Monday – Friday 9am – 4pm only)
Void property refurbishments
Plumbing beyond the main stopcock
Plumber fittings
Electrical services from the meter
Window sills and ironmongery
Doors and ironmongery
Cupboards and kitchen units
Architrave and skirting
Staircases and balustrades
Floor finishes
Re-glazing of broken windows
Internal re-servicing of voids
External windows and doors (excluding roof hatches)
Common staircases and landings
Common doors and windows (excluding roof hatches)
Refuse chutes and chambers
Electrical services to the common areas in blocks
Common floor finishes
Internal non load bearing partitions
Internal surfaces of external walls
Community facilities
Fences, enclosure walls and gates
Emergencies in dwellings out of office hours
Emergencies communal areas out of office hours
In dwelling Replacement Repairs (excluding capital works)
In dwelling mould /condensation work (non-capital)
Aids and adaptations (outside 1 year warranty)
Forced entry (when not charged to tenant)
Repairs to leaseholder properties when not responsibility of leaseholder
Reporting a repair form:
Enquire about an existing repair form: